The Alex in Dublin & The Eliott in Gibraltar are OPEN – accepting bookings for rooms, restaurant, weddings & meeting spaces!
O'Callaghan Collection

COVID-19 Update

Comfort & Calm Awaits

The Alex Hotel Dublin & The Eliott Gibraltar are OPEN – accepting bookings for roomsrestaurants and meeting spaces!

Comfort and Calm Awaits

Here at O’Callaghan Collection, we remain committed to the safety and well-being of our guests and associates as our utmost priority. We understand that travel is a necessary and rewarding part of our lives. We know that the current environment has affected how you make your travel decisions and want to assure you that we are prepared to warmly and safely welcome you back to our hotels. Over the past few months, we have taken precautionary measures to reassure you that while our hotels have always operated to the highest degree of health and safety vigilance, our cleanliness and hygiene protocols have been intensified following guidelines set by the government and protocols issued by local and international authorities. 

As we move forward, we have made some changes to the way we operate. Whilst we have tried to be as unobtrusive as possible, some of the guidelines will be highly visible throughout our hotels. Others will be combined into our service offerings, or even, in the case of our back-of-house changes, invisible to your eye, all to ensure that the new norms of safety and your peace of mind allow you to enjoy your stay with us. All innovations and services will be implemented in advance of our reopening the hotels.

Moving Around

  • As you arrive into our hotels, we are paying attention to ensure a limited maximum number of people are present
  • Visible safe distancing markings will guide you through our public areas
  • Disinfectant hand sanitiser dispensers are available at all major touch points throughout the building
  • Sanitizing program is in place, dedicated public area cleaner to constantly sanitize common areas both back and front of house
  • Limited floor occupancy of guest floors to minimize contact between guests and staff
  • To make your journey to your bedroom, all touch points in the lifts are sanitised, with safe capacity protocols in place and stair access is also available should you prefer
  • Protective screens at Front Desk to ensure safe distancing
  • Pens and CC terminals are being santized after each guest
  • Contactless payment options and e-mail receipts are being encouraged; payment terminals will be disinfected before and after each transaction

Guest Bedroom

  • Intensified cleaning and sanitising program is in place for all guest bedrooms and bathrooms
  • All key touchpoints are sanitised
  • All non-essential items, furnishings and hard copies of collateral have been removed
  • Guest directories and menus will be accessible through technology
  • Our cleaning team change gloves and all cleaning cloths after each room

 

Food & Beverage

  • Safe distancing is in place in all Food & Beverage areas with minimized touch points
  • Breakfast served by the chefs with screens in place
  • Takeaway service will be available for pickup in the Restaurant
  • Menus are wiped down after each guest
  • Tableware including all used and unused wares, condiments is removed after each guest
  • For any Meeting and Event bookings, we will be following government guidelines in relation to safe distancing and gathering sizes

 

Our Team

  • Enhanced training programme on Covid-related standards and procedures in all departments
  • Staff have been trained by external specialists in hygiene and chemical trainings
  • Staff trainings are being carried out on a regular basis to maintain awareness
  • Regular temperature checks of staff members and a robust handwashing program is in place
  • Any local health guidelines around the wearing of Personal Protective Equipment will be strictly adhered to by our teams

Our Booking Policy

  • If you have paid for a booking that has now been cancelled due to hotel closure for any bookings before 20th July 2020:
    • If you booked directly with us via voice or our website, you will receive a refund from us. We are working through reservations systematically
    • If your booking was made through Booking.com or Expedia, your refund will be processed 60 days upon our receipt of the cancellation
  • All Non-refundable bookings made before 13th March for dates before 31st August, can be cancelled or amended
    • If you booked directly with us via voice or our website, please email info@ocallaghancollection.com
    • Third party bookings, please contact the third party directly, i.e., Booking.com
  • All Non-refundable bookings made between 13th March and 31st May for dates before 30th September, can be amended free of charge

Keep Safe, we are excited to invite you to visit us from August 10th in Dublin